Terms & Conditions
Last Updated:October 2026
1. Introduction
These Terms & Conditions govern your use of the Trendy Travel Marrakech website and the booking of our tours, activities, experiences and transfer services.
By submitting a booking request or booking one of our services, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our booking services.
2. About Our Services
Trendy Travel Marrakech provides tourism and travel-related services including:
– Day trips and excursions
– Private tours and experiences
– Marrakech activities
– Airport transfers
– City-to-city transfers
– Customized travel experiences
The exact services, inclusions, duration, availability and conditions may vary depending on the experience selected.
The information displayed on our website is intended to provide a general description of each service. Specific booking arrangements may be confirmed directly with the customer before the service takes place.
3. Booking Requests
A booking request submitted through our website does not necessarily constitute a confirmed reservation until it has been reviewed and confirmed by Trendy Travel Marrakech.
Depending on the service, we may contact you through:
– Telephone
to confirm availability, pickup details, number of travelers, pricing and other relevant information.
A booking is considered confirmed once Trendy Travel Marrakech has communicated confirmation to the customer.
4. Customer Information
Customers are responsible for providing accurate and complete information when making a booking.
This may include:
– Full name
– Number of travelers
– Travel date
– Contact details
– Hotel or riad information
– Pickup location
– Flight details for airport transfers
– Special requests or relevant requirements
Incorrect or incomplete information may affect our ability to provide the service.
Customers should notify us as soon as possible if any booking information changes.
5. Prices
Prices displayed on the website may vary depending on:
– Number of travelers
– Selected package
– Private or group arrangements
– Route
– Date
– Additional services or options
The applicable price will be confirmed as part of the booking process.
Unless explicitly stated otherwise, prices do not include personal expenses, tips or optional services.
6. Payment
Trendy Travel Marrakech does not currently process online card payments directly through the website.
Payment arrangements will be communicated to the customer during the booking process.
Depending on the service, payment may be required before the experience, on arrival, or according to another arrangement confirmed by Trendy Travel Marrakech.
Customers should follow the payment instructions provided in their booking confirmation.
7. Cancellation and Changes
Cancellation and change conditions may vary depending on the service booked.
Where a specific cancellation policy is displayed on the relevant experience page or provided during booking, that policy will apply to the reservation.
If no specific cancellation policy has been provided, customers should contact Trendy Travel Marrakech as soon as possible to request a cancellation or change.
Any applicable refund will depend on the cancellation conditions of the relevant service.
8. Delays and Changes by the Customer
Customers are responsible for arriving at the agreed pickup location at the agreed time.
If a customer is significantly delayed or unavailable at the agreed pickup point, the service may be affected or, in some circumstances, considered a no-show.
Additional waiting time or additional transportation may be subject to additional charges where applicable.
For airport transfers, customers should provide accurate flight information when requested.
9. Airport Transfers
For airport transfers, customers are responsible for providing accurate:
– Flight number
– Arrival or departure date
– Arrival or departure time
– Accommodation details
– Contact information
Pickup arrangements for riads or accommodations located in pedestrian-only areas may require the customer to meet the driver at a nearby accessible location.
Any specific waiting-time or flight-delay policy will be communicated as part of the relevant transfer arrangement.
10. Tours and Activities
Customers must follow reasonable instructions provided by drivers, guides and activity operators.
Some activities may involve:
– Walking
– Hiking
– Uneven terrain
– Heat or sun exposure
– Animals
– Vehicles
– Quad bikes or other equipment
– Other physical activities
Customers are responsible for informing us in advance about any relevant physical limitations, mobility requirements, allergies or other conditions that could affect participation.
Certain activities may have age, weight, health or other participation requirements.
Where applicable, these requirements will be communicated before or during booking.
11. Safety
Customer safety and comfort are important to us.
Customers must follow the safety instructions provided by guides, drivers and activity providers.
We reserve the right to restrict or refuse participation in an activity where a person’s participation may create a serious safety risk to themselves or others.
12. Children and Minors
Some experiences may have specific age requirements or restrictions.
Parents or legal guardians are responsible for ensuring that minors participating in an experience meet the applicable requirements and are appropriately supervised.
Where an activity has specific age restrictions, these will be communicated as part of the booking information.
13. Weather and Operational Conditions
Certain outdoor experiences depend on weather and local operating conditions.
Trendy Travel Marrakech may modify, postpone or cancel an experience when weather or other circumstances create an unreasonable safety risk or make the experience impractical.
Where this occurs, we will communicate the available alternatives to the customer.
Any refund or rescheduling will depend on the circumstances and the applicable cancellation policy.
14. Transportation
Transportation may be provided by Trendy Travel Marrakech or by trusted local transportation partners, depending on availability and operational requirements.
Vehicle type may vary depending on:
– Number of travelers
– Route
– Availability
– Selected service
Customers should inform us in advance about unusual or oversized luggage requirements.
15. Third-Party Providers
Some experiences may involve independent local guides, drivers, activity operators, restaurants, camps or other service providers.
Where third-party providers are involved, their operational rules and safety requirements may also apply.
We select service providers with the aim of delivering the experience described to customers, but certain operational elements may be subject to availability and local conditions.
16. Personal Belongings
Customers are responsible for their personal belongings during tours, activities and transfers.
Trendy Travel Marrakech is not responsible for personal items that are lost, damaged or left behind unless applicable law provides otherwise.
Customers should check vehicles and activity locations carefully before leaving.
17. Photography and Media
During some experiences, photographs or videos may be taken by customers, guides or service providers.
Customers remain responsible for respecting the privacy of other participants and local people.
Trendy Travel Marrakech will not use identifiable customer photographs for promotional purposes without appropriate permission where such permission is required.
18. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, descriptions, schedules, prices, availability, routes and operational details may change.
We reserve the right to correct errors and update information when necessary.
19. Website Use
You agree not to:
– Use the website for unlawful purposes
– Attempt to interfere with website security
– Submit false or misleading information
– Attempt to gain unauthorized access to website systems
– Copy or reproduce website content for commercial purposes without permission
20. Intellectual Property
Unless otherwise stated, the content of the Trendy Travel Marrakech website, including text, branding, graphics, photographs, design elements and other materials, belongs to Trendy Travel Marrakech or is used with appropriate permission.
You may not reproduce, distribute or commercially exploit website content without prior written permission.
21. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience. Trendy Travel Marrakech does not control and is not responsible for the content, availability or privacy practices of third-party websites.
22. Limitation of Liability
To the extent permitted by applicable law, Trendy Travel Marrakech will not be responsible for losses or disruptions resulting from circumstances outside our reasonable control, including severe weather, road closures, traffic conditions, government restrictions, strikes, natural events or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.
23. Force Majeure
We may be unable to provide a service due to circumstances beyond our reasonable control.
Such circumstances may include:
– Extreme weather
– Natural disasters
– Road closures
– Government restrictions
– Civil emergencies
– Strikes
– Major transportation disruptions
– Other unforeseen events
Where possible, we will communicate with affected customers and seek a reasonable alternative.
24. Complaints
If you experience a problem during your booking or service, please contact Trendy Travel Marrakech as soon as reasonably possible so that we have an opportunity to address the issue.
Complaints should be submitted through:
Email: info@trendytravel-marrakech.com
WhatsApp / Phone: +212 62-100714
25. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website and submitting information to us, you acknowledge that your information may be processed as described in our Privacy Policy.
26. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website or legal requirements.
The latest version will always be published on this page, together with the applicable Last Updated date.
27. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the laws applicable to Trendy Travel Marrakech and its place of operation in Morocco.
Any disputes shall be handled in accordance with applicable Moroccan law and the competent authorities or courts, subject to any mandatory consumer rights that may apply.
28. Contact Us
Trendy Travel Marrakech
Email: info@trendytravel-marrakech.com
WhatsApp / Phone: +212 62-100714
Location: Marrakech, Morocco